Frequently Asked Questions

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Most Commonly Asked Questions

Order Processing

Fit

Measurements

Repairs

Fabrics

Construction/Quality

Shipping

About Us

Recommended Shirt Care

Gift Certificate

Image Questions People have asked the Designer Janine Giorgenti

More


Most Commonly Asked Questions

 

What is your delivery time?

Regular orders from our economy and deluxe collections are shipped in 2 1/2 Weeks. The orders from our luxury collection are shipped in 21 working days. Rush orders and special deal orders are shipped in 10 working days. However, it may take 3-5 additional days in transit before you receive your order. It takes slightly longer when a fabric is on back order. Each shirt is made from scratch. First, a pattern is made based on your measurements and preferences, and then your shirt is hand made by our experienced tailors. Read more.

 

How do I know I am providing the right measurements?

We use a fool proof online measurement system that makes providing your measurements simple and easy. The only measurements we need are your neck size, sleeve length and body type. We also have a short video with details on how to measure that can help you along the way. If you should have questions or run into problems, please use our live chat feature or call us at 1-800-815-4784 and we will be glad to help. Rest assured that we personally review each order before it goes to production. We will call you if we see any inconsistencies to confirm all order information.

 

What measurements do you need to make me a custom shirt?

Simple! All we need is your neck size, sleeve length and body type. If you know your measurements, we can make you a custom shirt with your choice of collar, cuff and style details. However if you prefer to get measured by a professional, please click here and take this form to your local tailor to fill out for you. Please rest assured that we will call you to verify your measurements if we see any inconsistencies in your information.

 

What if I don't like the shirts I ordered?

Our goal is 100% satisfaction. Although we have an over 96% success rate of providing the right fit on your first order, we will either remake the shirt or return your money if you are not happy with the quality or workmanship of our shirts. Please click here to get full details on our worry free guarantee.

 

Where are the fabrics from?

Our exquisite fabrics are all imported from France, Italy and Switzerland and are made from the finest cottons.

 

Why should I purchase my shirts from you?

Simply stated, because we are the best! Please click here to view all reasons for owning a Giorgenti custom-made shirt.

 

Do you have a catalog?

Our fabric selection is updated frequently, so we have found it to be more efficient to keep our fabric inventory up-to-date online rather than to have a catalog that will be quickly out-of-date. Click here to see our most current fabrics and style selections 24-7 on our website.

 

Do you send fabric swatches?

Due to heavy demand, our fabrics get sold out quickly and are frequently updated. Thus, we are unable to provide fabric swatches. However, we go to extra lengths to make sure you get what you order. For your peace of mind, we offer a worry free guarantee on all our products.

 

Is it safe for me to buy using my credit card on the bestcustomshirt.com site?

Absolutely! Our website uses Secure Sockets Layer (SSL) technology to encrypt your personal information when you place your order. This means that your order cannot be read as it travels over the Internet, so your name, address, and credit card information are secure.

 

Will you sell my personal information?

No. We never share personal information with other companies.

 

What discounts are available?

 

What is your refund policy?

If you qualify for a refund, the following terms and conditions apply

  1. The original shipping charge is non-refundable.
  2. When you pay by credit card, Google Checkout or PayPal, we incur 5% processing fee. This cost is non-refundable
  3. We charge $5.00 administrative fee to process a refund.


Order Processing

 

How do I check the status of my order?

You can check the status of your order 24/7 by and entering your email address.

 

Can I change my order once it's in production?

Orders can only be changed within the first 12 hours.

 

How long do I have to cancel my order?

You can change your order within 12 hours.

 

Do you keep a history of my prior orders, so I can order the same thing in the future?

Yes. We keep all your measurements on file and remember your preferences. Just login to our to make your fabric and style selections and we will do the rest. You can also make small adjustments to your fit information if you would like.

 

What should I do if don't receive my shirt order?

You should contact us at info@bestcustomshirt.com if you haven't received your order within 6-8 weeks.


Fit

 

I usually do not have a problem with a store bought shirt, except for how it fits me in the waist. Do you have shirts with various tapers?

Yes, we do. You can choose to have your shirts tapered, standard, or an extra full cut.

 

How do I know the shirt will fit?

We have an easy, foolproof measurement system. If followed properly, it results in the best-fitting shirt you have ever owned. We back our products with a Worry Free Guarantee.

 

How do I return shirts if I am not satisfied with their fit?

Please email us your complaint at info@bestcustomshirt.com before returning your shirt order. We'll call you promptly to address your concerns and discuss next steps. Our goal is 100% customer satisfaction. Please click here to read our guarantee policy.


Measurements

 

How do I know I am providing the right measurements?

We call all our first time customers to go over their measurements to make sure all measurements are correct.


Repairs

 

How do I return shirts for repair?

BestCustomShirt.com
c/o Janine Giorgenti
405 S.Seventh St.
Suite 2
Elizabeth, NJ. 07202

Our factories will not handle soiled shirts due to health concerns. Please add a note indicating what needs to be repaired. If the repair is due to our fault, we'll fix it free of charge. If the shirts need repair because of normal wear and tear, we'll let you know if they can be fixed and how much it would cost before fixing them.

 

How long does it take to repair a shirt?

If your shirt was made domestically in the USA and you are a customer from the USA, it would normally take 7-10 days from the time we receive it. For our shirts produced overseas, repairs may take 3-5 weeks.


Fabrics

 

Do you send me a fabric swatch?

Due to heavy demand, our fabrics get sold out quickly and are frequently updated. Thus, we are unable to provide fabric swatches. However, we go to extra lengths to make sure you get what you order. For your peace of mind, we offer a worry free guarantee on all our products.

 

What do I do if I can not find the fabric I am searching for?

Please use our live chat feature or call us 9am-5pm EST at 1-800-815-4784 and we will be glad to help to find what you are looking for.

 

How often do you update your fabric line?

We are constantly updating and adding new and exciting fabrics to our selection.


Construction/Quality

 

Where are our shirts made?

Off shore shirt program:
These beautiful shirts are hand crafted in one of our state of the art manufacturing facilities in Asia.
Domestic shirts:
These shirts rival garments made in London's famous Saville Row and are hand crafted by master European tailors at our East Coast custom shirt facilities.

 

What makes our shirts high quality?

Generations of fine and craftsmanship and custom tailoring know-how have helped us hone our craft. The Giorgenti family can trace back its roots in quality garment-making as far back as five generations. Read more about Giorgenti custom shirt quality standards.

 

How much shrinkage should I expect?

We allow for an average shrinkage of about 3% into the shirt when we make it.


Shipping

 

How much do we charge for shipping?

We charge the standard UPS rate for ground shipping, which is determined by weight and location. For your convenience, two day shipping and one day air shipping is also available at current UPS rates. See our shipping page for more detail.


About Us

 

How do you differ from other custom shirt companies who advertise on the internet?

We are especially proud of the true custom fit, wide fabric and style selection, and exceptional value that we offer our customers. We feel strongly that we offer the highest quality product available for the price and take pride in our unusually responsive and dedicated customer service. We also offer a host of free fashion advice in our style advice section and an interactive style guide to help you choose the best colors for your complexion. Read more about what sets Giorgenti apart from the competition.

 

How long have you been making custom shirts?

Some of our custom shops have been making shirts since the turn of the century.

 

Can you give me the names of some customers so I can check you out?

Yes, you can find some of them in our customer reviews. All these happy clients have given permission to accept your emails for references. If you, too, are satisfied with your garment, we would be greatly pleased and honored to be able to add you to the list.

 

What's the designer's background?


Recommended Shirt Care

 

How do I take care of my shirts? Should I dry clean or launder?

We recommend that you launder your custom dress shirts for the best results. Read our full recommendations for dress shirt care here.

 

How often should I have my shirts cleaned?

Clean shirts when dirty or if the shirt has an odor from perspiration.


Gift Certificate

 

Do you have a gift certificate program?

Yes! Give the ultimate gift to your family and friends with a Giorgenti gift certificate! Click here to purchase a Gift Certificate.


Image Questions People have asked the Designer Janine Giorgenti

 

Should I wear an undershirt under my dress shirts?

Always! It looks better and also prevents perspiration from soiling the shirt.

 

What are the different types of tie knots and how do they look?

There are three basic tie knots: The Four In Hand, which makes a small knot. The Half Windsor, which makes a medium knot. The Full Windsor, which is the fullest knot.

 

How should a shorter man dress to look taller?

A single-breasted two-button suit will elongate your torso because the tie stacks up on the buttons to create a vertical line. Vertical patterns such as subtle stripes create length as well. Avoid cuffs and wide leg trousers because they will make your legs look shorter. Wear a bright tie, which forces the viewer to look up and gives the illusion of length. Put this all together, and optically grow an inch or two.

 

Should you wear patterned or solid colored socks with a suit?

Either is correct. If the sock has a pattern with a color, try to match the accent color in the sock to the tie or to the accent color in the suit.

 

How do I dress if I am interviewing for an upper management position?

An upper management position requires sophisticated clothing of high quality.


More

 

What traditional top coat styles are to be worn over a suit?

The most popular are the 3-button full length top coat or the 6-button double-breasted top coat. (See top coat style section at www.clothesforsuccess.com for pictures.)

 

How do you button a single-breasted 4-button suit coat?

You button the first three buttons and leave the bottom one unbuttoned.

 

How wide should the lapel on a sports coat be? Should it differ from that on a suit coat?

 

How do I know what to wear for a job interview?

Research the dress code of the company you will be interviewing with, and dress to the highest level.

 

What are the best fabrics for a formal top coat?

Cashmere, Camel Hair, Cashmere wool blend or a high quality wool.

 

What is the proper length for a formal top coat?

5' 6" height 42", 5'8" height 44", 5'10" height 46" 6' height 47 1/2" 6'2 height 49".

 

How long should the sleeves be on a formal top coat?

They should be about 1/2 inch past your wrist to cover the shirt and the sleeve.

 

How can I convert a suit into a more casual outfit?

Try wearing a solid navy or charcoal suit. Wear it with a medium gray or medium blue shirt, black belt and black shoes. When you shed the suit coat and tie, it will look like a finished business casual outfit.

 

If I am dressed business casual with an open collar dress shirt, should I wear an undershirt?

Wear a sport coat and slacks. It will be casual but still put you in the advisory position.

 

How should the sleeves of my suit coat fit?

The sleeves should taper, gradually ending just over the wrist so the shirt cuff extends about 1/2 inch beyond the jacket sleeve.

 

How long should the length of my pants be?

The length of the pants in the front should touch the front of the shoe and angle towards the back of the shoe to fall just above the heel.

 

Should I wear cuffs or no cuffs?

Cuffs or no cuffs is a personal choice. However, no cuffs will make your legs look longer.

 

How often should I wear a suit?

If you wear a suit every day, daily rotation is essential. Never wear the same suit two days in a row.

 

How much money should I spend on a suit?

Always purchase the best suit your budget can afford.

 

What steps do I need to take to look impeccable for my job interview?

Decide what you will wear in advance. Check that it is clean, pressed, has no missing buttons etc.

 

How much of the shirt collar should show out of the back of your suit coat?

There should be 1/2 inch of shirt collar showing.

 

Where should I wear my trousers in relation to my waist?

You should wear your trousers on the proper waist line at the navel.

 

What is a pick stitch?

A pick stitch is a small running hand stitch at the edge of the lapel and collar of a suit, which is a hallmark of a fine, high end custom hand made suit.

 

How am I judged by my appearance?

Within the first 30 seconds of meeting you, ten value judgments are being made about you including: your educational level, socio-economic level, success level, position, organizational skills, trustworthiness, likeability, competence, and integrity.

 

If you are short, will a double-breasted or single-breasted suit make you appear taller?

A single-breasted suit will make you look taller because of the vertical lines of the buttons.

 

What subliminal message does the color brown give?

Down to earth, friendly and forthcoming.

 

When two candidates are being interviewed for the same position and everything about them is equal, which one gets the job?

It's been documented that when both are equal, the candidate with more polish and presence who looks the part gets the job.

 

In a recent survey, how do most people want to appear in their clothing?

Most people want to appear taller, slimmer and younger.

 

What is the correct measurement for the sleeve length on a suit coat or sport coat?

The measurement is 4 1/4 inches from your thumb to the edge of your sleeve.

 

If I am wearing a dress shirt with a standard point collar, what tie knot should I tie?

You should tie a basic four in hand tie knot.

 

Should I have my shirts starched?

Generally speaking, the cheaper the shirt, the more starch it needs to look crisp. Expensive ready to wear and custom shirts of true quality should have more body.

 

How can I look slimmer while wearing casual clothes?

Create a clean uninterrupted line, by wearing the same color theme throughout.

 

If I wear a shirt with a spread collar, what tie knot should I tie?

You should tie a Windsor knot.

 

What percentage of companies has reversed dress codes, from casual to formal dress, within the past year?

1 out of 5 (20%) have returned to business formal, and the trend is gaining momentum.

 

According to a recent article in the New York Times, what is the anticipated rise in productivity associated with the return of business formal dress in the work place?

An estimated 3.6% rise in productivity is expected. To put that in perspective, productivity rose only 1.8 percent across all sectors of the economy in 2001.

 

What type of socks do I wear with a tuxedo?

Very thin solid black socks of silky fabric.

 

Are side vents in suit coats and sport coats in style?

Yes, it gives the impression of refinement, good taste and elegance.

 

What is a gorge line?

The gorge line is the distance from the shoulder at the neck point to the first button of your suit coat. For instance a new Italian model suit coat might have a higher or lower gorge line for expression.

 

How many buttons should there be on the sleeve of a suit or sport jacket?

 

Regarding suits, what is meant by a drop?

A "drop " is the difference between your chest and waist. For instance, typically a size 42 suit coat comes with a 36 waist trouser, so it would fit a gentleman with a 6-inch drop.

 

How many buttons should there be on the sleeve of a suit or sport jacket?

 

Should I button all three buttons on a three-button suit?

No, You should only button the top two.

 

Are suits coming back?

Yes, in a big way! In 2002, 1 out of 5 companies have changed their dressing policies back to business formal and the trend is picking up momentum.

 

What collar length is in style?

The most current collar length is between 2 3/4 and 3 inches

 

What width tie is in fashion?

4 to 4 1/4 inches at the widest point

 

What is the current trend, pleated or non-pleated pants?

Today's "fashion look" is non pleated pants. However, most men prefer pleated.

 

How do I get wrinkles out of my suits, sport coats and dress slacks?

Try steaming the bathroom and let your clothes hang for about an hour. You will be amazed how the wrinkles will disappear.

 

How do I keep my clothes from wrinkling when I travel?

Try putting a piece of plastic from the dry cleaner over each one. It will form air pockets between your clothing and prevent them from wrinkling.

 

How can I make sure my suits and sport coats keep their shape?

Do not use wire hangers. Hang them on thick wooden hangers designed for suits and sport coats.

 

Should I keep my clothes in garment bags?

No! Clothes need to breathe! If you keep them in a garment bag, they will oxidize and become discolored.

 

How do I protect my clothes from moths?

Buy cedar blocks for your closet.

 

What should I wear with a tuxedo, a vest or a cummerbund?

A cummerbund is traditional and conservative and a vest is more contemporary and stylish.

 

How often should I dry clean my suits?

Dry clean only when they are very soiled or have an odor from perspiration. Over dry cleaning will make your suits shiny and dry out the fabric. Try spot cleaning and steaming out your suits to get rid of wrinkles.

 

If I have a very serious business meeting, what should I wear?

A dark navy or charcoal suit, either solid or pinstripe.

 

What are braces?

Braces is another word for suspenders.

 

What is meant by illusionary dressing techniques?

Illusionary dressing techniques are ways of dressing that make you appear taller, thinner, and more well-proportioned than you actually are.

 

If you have a serious interview, which color suit would be your safest choice?

A solid navy suit is the safest color to wear for an interview.

 

What is the correct tie length?

About one half inch past the waist of your trousers.

 

Can I wear suspenders on trousers that have belt loops?

If you always wear suspenders, the look is cleaner without the belt loops. If you wear suspenders occasionally, then you can get away with the trousers having belt loops.

 

What is the correct sleeve length for a suit coat?

Your dress shirtsleeve should extend a half-inch beyond the suit sleeve. Your dress shirt sleeve should extend a half-inch beyond the suit sleeve.

 

What color shoes should one wear with a navy suit or navy dress slacks?

A navy suit or slacks works best when paired with either black or cordovan.

 

Is it advisable to wear a button down shirt with a business suit?

 

Which suit of armor will be perceived as the most powerful for a serious business meeting?

A dark charcoal pinstripe suit communicates the strongest power message.

 

Can patterns be worn together for suit, shirt and ties?

Yes! The rule is, two patterns to one solid. For instance, if the suit is a solid than you can wear a patterned shirt and tie. If the suit has a pattern, then wear a patterned shirt and a solid tie or a solid shirt and a patterned tie.

 

Can I look taller by getting dressed?

Yes. To look taller, wear vertical strips in your suits. You will optically gain one inch.

 

What's my guarantee that I will be happy?

At www.bestcustomshirt.com, we guarantee every item we sell. For full details of our customer satisfaction guarantee, please click here.

 

How do I get my measurements taken?

Please click here to see our simple guide for measuring yourself. Enter your measurements with your order. If you would prefer to have your measurements taken, please enter your location and we will provide you with the closest tailoring center in your area.

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